Contact Us
Got a question about our reviews, a correction to flag, or feedback on how we rank and compare Australian-friendly online casinos? This page explains the best way to reach us and what to expect when you do.
Online Casinos Australia is an independent comparison platform. We research and review offshore online casinos available to Australian players — covering PayID payments, pokies, bonuses, licensing and more. We are not a casino operator and we do not accept bets.
What You Can Contact Us About
We welcome genuine reader messages. The kinds of enquiries we can most usefully help with include:
- Factual corrections — if something in a review is out of date or inaccurate, please let us know and include a source where possible.
- Casino feedback — if your experience at one of the sites we cover differs significantly from our write-up, we want to hear about it.
- Site content questions — queries about how we rate casinos, what our editorial scores mean, or how our methodology works.
- Responsible gambling concerns — if you or someone you know needs support, see our Responsible Gambling page for guidance and Australian support services.
- General feedback — suggestions for improving the site, topics we have not covered, or anything else relevant to the content here.
We are not able to resolve disputes between players and casino operators, process refunds or access player accounts. For account-level issues, contact the casino's own support team directly.
Our Editorial Independence
Online Casinos Australia may earn a commission if you visit a casino through a link on this site and create an account. That commercial relationship does not determine how we rank or score any operator. No casino can pay for a higher editorial rating, and our assessments include genuine limitations alongside the positives. You can read more about who we are and how we work on our About Us page.
Before You Write
A few things worth checking first, since they may answer your question faster:
- Our Terms and Conditions set out the rules governing your use of this site and our content.
- Individual casino reviews on this site include sections on bonuses, payment methods, game libraries and withdrawal processes — these cover many of the questions we receive.
- For responsible gambling tools, deposit limits and self-exclusion options, the Responsible Gambling page covers what is available in Australia, including links to services such as Gambling Help Online.
Response Times
We aim to read and respond to all genuine enquiries within a reasonable timeframe. Messages that relate to factual errors or content corrections are prioritised. We do not respond to unsolicited marketing, link-exchange requests or automated outreach.
A Note on the Casinos We Cover
All of the casino operators featured on Online Casinos Australia are offshore sites that accept Australian players. They are not regulated by an Australian authority — they hold licences issued by jurisdictions such as Curaçao, Malta or similar. If you have a question about a specific site's licensing status or player protections, check the casino's own terms and the relevant licensing body's public register. We include licensing details in each individual casino review where they have been supplied or independently verified.
Australian players should be 18 or over to use any gambling site. If you have concerns about your own gambling behaviour, free, confidential support is available through Gambling Help Online at gamblinghelponline.org.au or by calling 1800 858 858.